Help with Rybka
Support
Support contact details are being prepared. The guidance below covers common product behaviour and the details that will help us investigate a problem once support opens.
Support contact coming soon
What to include when support opens
- Check that Rybka is updated to the latest version available for your device.
- Include your device model, operating-system version and Rybka version.
- Name the screen, describe the action you took and explain what happened next.
- When support opens, do not send passwords, payment details or information you do not want included in your message.
Useful things to know
Only one session can be active
Finish the current active session before starting or resuming another one. Your completed sessions remain in the diary.
Fishing spots stay with their map
A catch can use only a spot from the bottom map linked to that session. A spot from another map or sector will not appear as an option.
Check what deletion will remove
Deleting a water, sector, session or bottom map can also remove related records. Read the confirmation list before continuing because the action may be irreversible.
There is no Rybka cloud restore yet
The current app has no account or cloud synchronisation. Do not delete the app or reset your device if you need records that are stored only there.